Giving your customers a seamless, quality shopping experience at all touch points should be the goal of all retailers in this ever-changing, customer-centric world. There has been much talk about omnichannel over the last few years but retailers need to shift their focus to unified commerce.Continue reading
Changing shopping habits are shifting dramatically and forcing a rethink on retail store design, location and format. Millennials — those born roughly between 1980 and 2000 — are changing the face of retail.Continue reading
An increasing number of retailers have made a transition from traditional POS to cloud POS architecture. This includes not only large organisations, but smaller operations as well. While such change can be attributed to many catalysts, here are four of the main reasons why retailers are choosing cloud POS today:
Game playing isn’t just for kids any more. Retailers are switching on to retail gamification strategies as the next big step for loyalty and customer conversion.
FROM POP-UP stores to experiential and virtual stores, specialty retailers are experimenting with a multitude of recent innovations. Here’s what consumers might expect to see more of in the future.
Consumers have increasingly high expectations of what their experience with your brand should be like. Whilst previously the quality and lure of your products alone could tempt buyers, today’s customers expect more.
A house is only as strong as its foundations – in retail, this means building a rock solid platform that can deliver a connected brand experience across all channels. Dynamic UK fast fashion retail group, Quiz Clothing’s ambitious growth plans were being slowed by difficulties in providing the seamless Omnichannel experience their customers have come to expect.Continue reading
The retail world is changing. Constant innovations in technology are allowing for new and improved ways to make payments and meanwhile, customers’ expectations are higher than ever. They are exchanging loyalty for whichever brand offers them the most convenience, the most relevant promotions and loyalty schemes, and the best overall shopping experience.Continue reading
When it comes to retail POS systems, “basic” doesn’t cut it anymore. Spiraling competition, changing consumer trends and other factors mean that more comprehensive retail POS technology is a better bet for growing merchants. There are four essential features retailers should look for in a retail POS system:
- Support for an Omnichannel retail POS model
- Support for Mobile POS
- Cloud-based Configuration
- CRM/Customer Loyalty/Marketing Component
Speed is of the essence in retail – particularly in the fast-paced world of sport. Not only must retailers get products to market quickly, they must respond promptly to customer demand. International sporting goods retailer INTERSPORT knows these pressures first-hand, running a network of more than 5,500 stores across 43 countries. This is particularly evident in the UK and Ireland where its stores are predominantly affiliated retailers of INTERSPORT UK itself a part of the buying group AIS. To create the optimum platform for further expansion, INTERSPORT UK needed to reinvigorate its local IT solution to better connect the store with central operations – and it turned to Cegid.Continue reading