Giving your customers a seamless, quality shopping experience at all touch points should be the goal of all retailers in this ever-changing, customer-centric world. There has been much talk about omnichannel over the last few years but retailers need to shift their focus to unified commerce.Continue reading
Changing shopping habits are shifting dramatically and forcing a rethink on retail store design, location and format. Millennials — those born roughly between 1980 and 2000 — are changing the face of retail.Continue reading
An increasing number of retailers have made a transition from traditional POS to cloud POS architecture. This includes not only large organisations, but smaller operations as well. While such change can be attributed to many catalysts, here are four of the main reasons why retailers are choosing cloud POS today:
Game playing isn’t just for kids any more. Retailers are switching on to retail gamification strategies as the next big step for loyalty and customer conversion.
FROM POP-UP stores to experiential and virtual stores, specialty retailers are experimenting with a multitude of recent innovations. Here’s what consumers might expect to see more of in the future.
Don’t believe everything that you hear about millenial consumers – especially that they don’t buy stuff. Fortune magazine recently looked at the spending habits of young adults compared with 30 years ago – when boomers were young, and there are some surprising findings.
A house is only as strong as its foundations – in retail, this means building a rock solid platform that can deliver a connected brand experience across all channels. Dynamic UK fast fashion retail group, Quiz Clothing’s ambitious growth plans were being slowed by difficulties in providing the seamless Omnichannel experience their customers have come to expect.Continue reading
The retail world is changing. Constant innovations in technology are allowing for new and improved ways to make payments and meanwhile, customers’ expectations are higher than ever. They are exchanging loyalty for whichever brand offers them the most convenience, the most relevant promotions and loyalty schemes, and the best overall shopping experience.Continue reading
Over the last 20 years, online shopping has gone from being something that people view with suspicion to an accepted part of everyday life. Today, Amazon and eBay are household names, and even supermarkets are up against online grocery retailers such as Ocado. The store is facing challenges from multiple fronts, not just from online retailers, but also from today’s hyper-connected consumer who expects more from their in-store shopping experience. They demand a seamless encounter with their preferred brand and they expect to be recognised and rewarded.